Job Description

Part-Time Customer Outreach Representative - State Farm Team Member

Flexible Part-Time Schedule | 15-20 Hours per Week

Joe Sarrio State Farm Agency is seeking a friendly and dependable Part-Time Customer Outreach Representative to assist our team with connecting with prospective customers and existing lead opportunities. This is an excellent opportunity for a high school or college student, or anyone looking to build professional experience while working a flexible part-time schedule.

No insurance experience or license is required for this position. Your main responsibility will be reaching out to potential customers by phone, identifying their interest, collecting basic information, and helping connect qualified opportunities with our licensed sales team.

What We Offer

• $11 per hour
• Approximately 15-20 hours per week
• Flexible part-time scheduling
• Potential incentive pay for qualified opportunities that lead to quoted business
• Hands-on experience in customer communication, sales support, and a professional office environment
• Company events

What You'll Do

• Reach out to prospective customers and current lead opportunities by phone
• Ask basic questions to determine customer needs and interest
• Connect qualified opportunities with licensed sales team members
• Help coordinate follow-up calls or appointments when appropriate
• Document conversations and maintain accurate customer notes
• Communicate clearly and professionally with customers
• Follow established agency procedures and compliance guidelines
• Provide support with other non-licensed office responsibilities as needed

Who We're Looking For

You do not need previous insurance experience to be successful in this role. We are looking for someone who is comfortable talking with people, willing to learn, and able to stay positive and productive while making outbound calls.

• Confident and comfortable communicating by phone
• Friendly, professional, and positive attitude
• Dependable and punctual
• Strong verbal communication skills
• Organized and able to follow established processes
• Coachable and willing to learn
• Able to remain motivated when customers are not interested
• Comfortable working in an active office environment
• High school and college students are encouraged to apply
• No insurance license required
• No previous insurance experience required

Compensation

$11 per hour

This is a part-time position averaging approximately 15-20 hours per week . Additional incentive pay may be available for qualified opportunities that result in quoted business.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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